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Product Category
News
Why some Self Service Kiosks Pilot Projects fail
Published time:28 August 2014
Being in the self service products consulting role for more than 5 years decades in shenzhen,China. As a leading Information Kiosks Supplier, I am dismayed when some of the self service kiosks are not working and are down for various reasons at their installed sites in different countries.
Self Service Kiosks deployments successfully can be an integral part of the success of any business, but poor planning & downtime can lead to an unpleasant customer experience and, ultimately, drive users away valuable target customers. Too often, have noticed while installing a kiosk, a deployers thinks first of the kiosk and then of the customer, but customer convenience and comfort must be considered first and its only main criteria for self service kiosks success
These are some of my observations as to why self service pilots fails
1 Understanding gap between the client company and OEMs kiosk deployment company.
2 Too many software apps loaded on the single kiosks making it unfriendly users experience
3 Inconvenient location & placement of these kiosks
5 Poor browsing mechanisms.
8 No proper sound arrangement placed in these kiosks.
9 Putting too many kiosks components in one kiosk making it complex & unfriendly to use.
10 Design issues and internal mechanical issues with device placements.
11 Using desktop kiosks peripherals’ instead of self service components inside the kiosks.
12 Privacy screen visibility issues in certain cases.
13 Instant Indulgence while using kiosks for first time.
14 Slow Browsing features.
15 Slow searching features .
16 Selection of right O/S.
17 Updating of antivirus from time to time.
18 In multi vendor kiosks environment using XFS etc.
19 Remote monitoring and remote diagnostics of these kiosks.
20 Power management and back up powers when mains power are off.
According to various market analyst reports the self service kiosks market is matured today and is growing at very brisk rates. The OEMs kiosks manufacturers have realized that it is quality which would matter in conversion of larger rollouts. They have to roll out state or art self service kiosks that are robust, user-friendly, help to get engage their customers target audience along with the client’s products services and improvise the client’s brand equity
Self Service Kiosks deployments successfully can be an integral part of the success of any business, but poor planning & downtime can lead to an unpleasant customer experience and, ultimately, drive users away valuable target customers. Too often, have noticed while installing a kiosk, a deployers thinks first of the kiosk and then of the customer, but customer convenience and comfort must be considered first and its only main criteria for self service kiosks success
These are some of my observations as to why self service pilots fails
1 Understanding gap between the client company and OEMs kiosk deployment company.
2 Too many software apps loaded on the single kiosks making it unfriendly users experience
3 Inconvenient location & placement of these kiosks
4 Not having enough kiosks experience in mass roll outs deployments.
5 Poor browsing mechanisms.
6 Long wait times (Takes too much time to do the transactions).
7 Light arrangements on the placement of these kiosks.
8 No proper sound arrangement placed in these kiosks.
9 Putting too many kiosks components in one kiosk making it complex & unfriendly to use.
10 Design issues and internal mechanical issues with device placements.
11 Using desktop kiosks peripherals’ instead of self service components inside the kiosks.
12 Privacy screen visibility issues in certain cases.
13 Instant Indulgence while using kiosks for first time.
14 Slow Browsing features.
15 Slow searching features .
16 Selection of right O/S.
17 Updating of antivirus from time to time.
18 In multi vendor kiosks environment using XFS etc.
19 Remote monitoring and remote diagnostics of these kiosks.
20 Power management and back up powers when mains power are off.
According to various market analyst reports the self service kiosks market is matured today and is growing at very brisk rates. The OEMs kiosks manufacturers have realized that it is quality which would matter in conversion of larger rollouts. They have to roll out state or art self service kiosks that are robust, user-friendly, help to get engage their customers target audience along with the client’s products services and improvise the client’s brand equity
I would like to connect and hear other members’ views on this subject matter who had deployed kiosks in their market place or have plans to deploy and their planning experiences. I am also open to consulting clients who have faced problems in their kiosks deployments.
